Return and Refund Policy

This policy covers purchases from Nacrestar, operated by HONG KONG HONGTOU TECHNOLOGY LIMITED. Start with the specific item in your order. The process below applies to return or refund requests without changing what the original listing included.

Identify the item and request instructions

Email contact@nacrestar.com. Identify the order and the particular item or listed set involved. If the item has a problem, include relevant photographs to help explain it.

Customer service will reply with return instructions and the return shipping address. Contact us before posting a parcel. Do not send it to our registered business address or assume the address on the original parcel is the correct return location. Keep the return tracking details.

The request period

You have 30 days after delivery to submit a return or refund request. Receipt starts the period, rather than the date of purchase. This deadline concerns your request, not the arrival of a parcel you return.

Condition and cost responsibilities

If an item is being returned because of size, fit or a change of mind, keep the clothing unworn, unwashed and unused, with its original tags and packaging. The customer pays the return postage and the original delivery charge is not refunded.

If an item is damaged, defective or incorrect, report it within the same 30-day request period. After verification, we will arrange a replacement or refund and cover any required return postage. The condition rules for a personal-preference return do not prevent you from reporting a faulty or incorrect item.

We do not charge a return processing fee. Return postage, when payable by the customer as described above, is a separate delivery cost. These rules do not remove rights under applicable consumer-protection law.

Review and original-payment refunds

After reviewing the request and any items returned, we will explain the outcome by email. Approved refunds go to the original payment method.

After the refund is issued, allow an estimated 5–10 business days for your bank or payment provider to post it. This is a banking estimate, not the time allowed for requesting a return or a promised review period. If the credit is missing after that period, contact us and your payment provider. An approved original-payment refund will not be replaced with store credit without your agreement.

Orders still awaiting delivery

You do not have to wait for delivery to report a missing parcel or ask about an unshipped order. Contact us and read the Shipping Policy for delays and cancellation requests. Applicable consumer-protection rights remain unaffected.

Store identity and correspondence

Nacrestar operated by HONG KONG HONGTOU TECHNOLOGY LIMITED.

Registered business address: Room B53, 2nd Floor, Phase 1, Kui Sheng Industrial Building, 36-40 Dalianpai Road, Kwai Chung, New Territories, Hong Kong
This is our registered business address and is not a return address.

Customer service and privacy enquiries: contact@nacrestar.com

Telephone: +852-3054795

Last updated: September 14, 2026.