Shopping Information
Is this sold as a set?
Read what the listing includes: a coordinated set and a separately sold top are not the same purchase. Styling pieces in a photograph are included only if the description lists them.
Delivery charges and stages
We serve the United States market.
An order first moves through processing: 2–5 business days from receipt of a complete order and payment. The transport stage follows dispatch and is estimated at 7–15 business days. Together, the two stages take approximately 9–20 business days.
Business days are Monday through Friday, excluding public holidays. These are estimates, not guaranteed arrival dates.
The delivery charge is separate from the clothing in your order.
| Option | Order merchandise amount | Charge |
|---|---|---|
| Standard Shipping | $0.00–$89.09 | $9.90 |
| Free Shipping | $89.10–$9,999.00 | $0.00 |
| VIP priority shipping orders, when offered at checkout | Eligible orders shown at checkout | $12.99 |
The same processing and transit estimates apply to the VIP option; it does not carry a separate promise of faster arrival.
For an amount outside these listed ranges, contact contact@nacrestar.com to confirm delivery options before paying. Review the shipping charge and any taxes actually displayed at checkout before completing payment.
Returning an item from an order
You have 30 days after delivery to submit a return or refund request. Receipt starts the period, rather than the date of purchase. This deadline concerns your request, not the arrival of a parcel you return.
Contact contact@nacrestar.com first to receive the return address and instructions. Our registered business address is not a return address. We do not charge a return processing fee. Item condition, return postage and original-payment refunds are explained in the Return and Refund Policy.
If order details change
If order details need attention, contact contact@nacrestar.com promptly. We will review an address-change or cancellation request against the stage the order has reached.
Changes to a dispatched parcel cannot be guaranteed. If we cannot dispatch within the stated processing period, we will notify you and offer a revised shipment date or cancellation of the unshipped order for a refund. A failed delivery or incorrect address will be reviewed with you; it does not automatically forfeit all refund rights.
For the complete rules, read the Shipping Policy, Terms of Service and Privacy Policy.
Store identity and correspondence
Nacrestar operated by HONG KONG HONGTOU TECHNOLOGY LIMITED.
Registered business address: Room B53, 2nd Floor, Phase 1, Kui Sheng Industrial Building, 36-40 Dalianpai Road, Kwai Chung, New Territories, Hong Kong
This is our registered business address and is not a return address.
Customer service and privacy enquiries: contact@nacrestar.com
Telephone: +852-3054795
Last updated: September 14, 2026.