SHIPPING POLICY
Nacrestar is operated by HONG KONG HONGTOU TECHNOLOGY LIMITED. Delivery has its own timing and charge alongside the pieces you select. The stages below explain how to read that information.
From selection to delivery
Our delivery market is the United States. Available options for your address appear at checkout. If the address is not accepted, contact us before ordering.
The preparation and transport windows
An order first moves through processing: 2–5 business days from receipt of a complete order and payment. The transport stage follows dispatch and is estimated at 7–15 business days. Together, the two stages take approximately 9–20 business days.
Business days are Monday through Friday, excluding public holidays. These are estimates, not guaranteed arrival dates.
After your order is dispatched
Tracking details will be sent after dispatch. If those details are missing, or the delivery estimate has passed, email contact@nacrestar.com with the order number so we can investigate with the delivery service.
Delivery options and charges
The delivery charge is separate from the clothing in your order.
| Option | Order merchandise amount | Charge |
|---|---|---|
| Standard Shipping | $0.00–$89.09 | $9.90 |
| Free Shipping | $89.10–$9,999.00 | $0.00 |
| VIP priority shipping orders, when offered at checkout | Eligible orders shown at checkout | $12.99 |
The same processing and transit estimates apply to the VIP option; it does not carry a separate promise of faster arrival.
For an amount outside these listed ranges, contact contact@nacrestar.com to confirm delivery options before paying. Review the shipping charge and any taxes actually displayed at checkout before completing payment.
When an order needs attention
If order details need attention, contact contact@nacrestar.com promptly. We will review an address-change or cancellation request against the stage the order has reached.
Changes to a dispatched parcel cannot be guaranteed. If we cannot dispatch within the stated processing period, we will notify you and offer a revised shipment date or cancellation of the unshipped order for a refund. A failed delivery or incorrect address will be reviewed with you; it does not automatically forfeit all refund rights.
For delivered items, return or refund requests may be made within 30 days after delivery. Our Return and Refund Policy explains how to request the return address and who pays return postage.
Store identity and correspondence
Nacrestar operated by HONG KONG HONGTOU TECHNOLOGY LIMITED.
Registered business address: Room B53, 2nd Floor, Phase 1, Kui Sheng Industrial Building, 36-40 Dalianpai Road, Kwai Chung, New Territories, Hong Kong
This is our registered business address and is not a return address.
Customer service and privacy enquiries: contact@nacrestar.com
Telephone: +852-3054795
Last updated: September 14, 2026.